Patient Feedback

Posted by on Jun 16, 2016 in Feedback | 0 comments

Wow! This is the first time I’ve ever been this happy with new glasses. Both new pairs have me seeing better than I have for years. After going to several doctors in the past, I finally feel like I have a doctor I can call my doctor. Everyone was helpful and enthusiastic and made me feel like I was welcome. After having some bad experiences in the past, I felt they went above and beyond to make me feel comfortable with all aspects of my visit. Everyone on staff worked hard to ensure each of my concerns were addressed to my complete...

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Posted by on Dec 22, 2014 in Feedback | 0 comments

I have to tell you I was very apprehensive when I went in, our insurance had changed and I could no longer go to the Dr. I had been going to for 10 years, BUT they were the most fantastic people you will EVER meet and deal with. I met them all, Barbara, Whitney, Josh and Dr. Taylor, that was the most fantastic visit I have ever had. They even gave me a gift for my first time and sent me a thank you card in the mail. You will NEVER find customer service like this. Even if you live in the Portland area, it is worth the drive to just deal with...

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Posted by on Sep 26, 2014 in Feedback | 0 comments

Dr. Taylor & the entire staff at Family Focus Eye Care have exceeded my expectations in so many ways. I have already recommended this office to many of my friends & family and will continue to send people your way. You’re all amazing! Thank you – Faith

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Posted by on Sep 16, 2014 in Feedback | 0 comments

I just got benefits and after years of no eye service and super old glasses they treated me as family from the first time I was there. Their staff is super friendly! The environment is very pleasing. Actually on my first visit I made good friends with a fellow client who said she has been searching through OR and WA and these guys are hands down the best! – Devon

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Posted by on Apr 22, 2014 in Feedback | 0 comments

My husband & I are extremely satisfied with our experiences at your office. Dr. Taylor, you are down to earth, super fun & a wonderful doctor. Barbara, you are one of the sweetest ladies we have ever met. We could converse with you all day. ­čÖé Whitney, you are also very sweet. It has been a pleasure getting to know you all. Take care. -Hillary

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Posted by on Apr 21, 2014 in Feedback | 0 comments

The staff is amazing, the turn around time is amazing, even with all the extras, and they use the most up to date technology – really make you feel like you’re a part of the family. “Family” in the name is more than just part of the name – it seems like it’s a way of life here. Best place in Salem or Marion/Polk counties for that matter to get your eyes taken care of! You WON’T regret it! -Adam

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Posted by on Apr 20, 2014 in Feedback | 0 comments

Dr. Taylor and the staff at Family Focus Eye Care provided my family and I the best experience we’ve ever had at any kind of doctor. Warm, friendly, extremely knowledgeable, and FANTASTIC with kids (we’ve only been home for an hour and my 5 year old is already begging to go back), I would recommend Family Focus to friends, family, and on a good day, even strangers on the street. It was THAT good. I guarantee that you will not find a better eye doctor in Salem. Check them out! -Jon

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Posted by on Apr 19, 2014 in Feedback | 0 comments

I was so happy with my experience at Family Focus Eye Care. Dr. Taylor and his staff were extremely helpful and knowledgeable. I have been to many optometrists before as I am diabetic and have to go at least once a year. I needed contacts this time and I was pleasantly surprised at how efficient the whole process was. I was able to get exactly what I needed very quickly. I usually experience delays and frustration when it comes to getting contacts; not this time!! The secretary called me right back when I needed something. It was so refreshing...

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Posted by on Apr 19, 2014 in Feedback | 0 comments

After my daughter’s phone conversation the other day, she said that’s why I like them, they check up on you, it makes you feel good. As for my son, he’s not thrilled about having to wear glasses, but when we went to pick out frames he chose his own, and since Dr, Taylor took the time to explain to him why it’s a good idea to have them without being overly insistent, he might just wear them and not feel subconscious doing it. – Dov

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Posted by on Apr 16, 2014 in Feedback | 0 comments

Dr. Taylor was great.  Super efficient and friendly.  I was a new patient who lost my contacts and they got me in same day for an appointment to get new ones.  This office is very clean and organized.  Friendly staff and a doctor that makes you feel comfortable.  Nice work all! -Patrick

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